Salient

Salient applies AI to help automotive lenders get a better relationship with their customers. It automates three crucial conversations with customers: welcome/verification calls, inbound calls and early delinquency calls. That helps to verify customer information, catch fraud as it happens and handle inbound requests like payments and extensions.

Among the features of Salient are:

• Contact Center Automation: Handles customer interactions 24/7 over multiple channels (voice, email, webchat and 2-way texting).
• Payment Processing: Collects payments securely without extra complexity.
• Real-time Transcription and Summarization: Helps you spot customer escalations where they occur.
• Integration: Works with your existing tools.

Salient is designed to be secure, holding both SOC 2 and PCI L1 certifications. It can be deployed on-premises for maximum control.

Salient could be of particular interest to automotive lenders that want to modernize their customer interactions without sacrificing accuracy and security. By automating mundane conversations, lenders can free up staff for higher-priority work and provide a better customer experience.

For more information, check the Salient website and contact the company for pricing and implementation details.

Published on June 14, 2024