Question: I'm looking for a contact center automation tool that can handle multiple channels and provide real-time transcription and summarization.

If you're looking for a contact center automation tool that spans multiple channels and offers real-time transcription and summarization, Dixa is definitely worth a look. It can handle customer interactions in native voice, email, social media, messaging and chatbots through a single user-friendly interface. Dixa's smart tools include AI-powered conversations, intelligent routing and smart conversation summaries, and it can integrate with other apps to further personalize the customer experience. The Co-Pilot add-on includes AI Assistant for Agents and Smart Conversation Summaries for $29 per agent/month.

Salient is another strong option, particularly for automotive lenders. It automates a range of customer interactions, including welcome/verification calls and early delinquency calls, over voice, email, webchat and 2-way texting. Salient offers real-time transcription and summarization to help you spot customer escalations and respond promptly with accurate customer service. It integrates with existing tools and offers secure payment processing, too, so it's a good option if you need to maintain accuracy and security.

For a more advanced solution, Cresta offers generative AI that can optimize contact center operations by analyzing conversations and surfacing insights. The platform offers real-time transcription and summarization, as well as AI-powered tools trained on your own data to better understand context. Cresta's conversation intelligence and agent assist abilities make it a good option for customer care, sales and retention in many industries.

Last, Nextiva offers a unified business communication platform that spans voice, video, chat, social media and email conversations. It offers real-time transcription and summarization, AI-powered knowledge base, secure payment assist and intelligent routing. Customizable reports and real-time dashboards let Nextiva offer a broad suite to help you deliver a unified customer experience across multiple touchpoints, and it integrates with popular CRM tools.