Eclipse AI Alternatives

Aggregates omnichannel customer data for actionable insights, driving retention and revenue through centralized, location-specific, and AI-powered analysis.
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If you're looking for a replacement for Eclipse AI, there are several other tools that can help you analyze customer feedback and voice data.

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CustomerIQ

One good option is CustomerIQ, an AI-based tool to help marketing and product teams gather and analyze customer feedback from different sources. It integrates with tools like Slack, Hubspot and Zendesk, and offers features like AI-powered highlight extraction, filtering and search. The tool is geared for teams that want to easily analyze customer feedback and use it to drive revenue with data-driven insights.

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InMoment

Another good option is InMoment, which offers an integrated customer experience (CX) solution using AI to collect and connect all types of customer experience data. It includes AI-powered surveys, conversational intelligence, digital listening and advanced analytics to provide a single view of the customer journey. It's a Gartner and Forrester recognized tool and has helped customers achieve significant revenue growth and profitability improvements.

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VOC AI

If you want a more sophisticated approach to customer service and sentiment analysis, VOC AI offers features like AI chatbots, real-time answers from multiple sources and deep sentiment analysis. The tool is geared for e-commerce companies and sellers that want to optimize their customer feedback process and improve customer satisfaction and revenue.

More Alternatives to Eclipse AI

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Enterpret

Aggregate customer feedback from multiple sources, analyze with adaptive AI models, and uncover actionable insights to inform product development decisions.

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Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

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Dovetail

Centralizes customer data in a single repository, surfacing key moments and common themes to uncover unmet needs and drive data-driven product decisions.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

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ClientZen

Automates customer feedback analysis across the customer journey, providing actionable insights to improve satisfaction, loyalty, and business success.

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EdgeTier

Monitors customer conversations in real-time, spotting problems and offering advice to improve agent performance and customer satisfaction.

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Medallia

Uses machine learning to extract key insights from every interaction, spotting trends and prioritizing actions to drive customer loyalty and employee engagement.

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Zefi

Consolidates user feedback from multiple sources, automatically categorizing and analyzing it to identify key patterns, trends, and emerging needs.

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Olvy

Automatically gather and analyze customer feedback from multiple sources, transforming raw data into actionable insights with AI-powered summaries and reports.

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Iterate

Unifies customer insights across teams, providing a single platform for gathering and analyzing feedback to inform customer-centric decision making.

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Sauce

Automates actionable customer insights in under 5 minutes, surfacing key trends and issues through AI clustering, and prioritizing feedback by customer attributes.

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boost.ai

Automates customer service with personalized, scalable, and secure AI chat and voice bots, offering 24/7 support across all customer touchpoints.

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Kustomer

Unifies customer data across touchpoints, automates routine tasks, and anticipates customer needs with AI-driven insights to deliver personalized support.

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Aivo

Automate and enhance customer interactions across multiple touchpoints with personalized conversations, 24/7 support, and seamless live agent integration.

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Monterey AI

Automates collection, analysis, and action on customer feedback from various data sources, enabling data-driven decisions and optimized product development.

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Khoros

Delivers personalized support experiences through a unified interface combining AI-powered digital concierge, self-service knowledge, and live agent support.

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Canny

Centralize customer feedback, analyze and prioritize requests, and create public or private roadmaps to build a better product roadmap, all in one place.

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Colors AI

Automates customer feedback collection and analysis, enabling data-driven product development and customer segmentation through real-time trend identification and actionable insights.

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Reputation

Aggregates internal and external data from hundreds of sources, providing a comprehensive view of a brand and predicting consumer expectations with AI-driven insights.

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Deep Talk

Analyze customer and employee feedback from multiple sources, uncovering sentiment, trends, and patterns to drive business improvements and enhanced satisfaction.

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Sprig

Uncover user feedback trends, make data-driven product decisions, and improve user experience with AI-powered surveys, replays, and feedback analysis.