Question: Can you suggest a tool that allows me to create omnichannel customer experiences across multiple channels and industries?

For omnichannel customer experiences spanning multiple touchpoints and industries, Genesys Cloud CX is a top option. This AI-infused contact center platform empowers businesses to create customer and employee experiences by orchestrating the journey across multiple interactions. With omnichannel engagement, workforce engagement management and AI-powered automation, Genesys Cloud CX is used by more than 8,000 companies to increase response rates, first-call resolution and agent productivity.

NICE's CXone is a cloud-native platform for delivering personalized, connected and intelligent customer experiences. It includes interaction-centric management, AI, digital and self-service options and rich CX analytics. It's available across many industries and helps companies build brand value and improve operational efficiency.

Another option is Netomi, an AI-powered customer service platform that automates support tasks and offers omnichannel intelligence. It handles email, chat, messaging, SMS, social, search and voice interactions and integrates with existing systems to provide high-quality responses and better customer experiences, with substantial cost savings and resolution rate improvements.

If you prefer a more modular and flexible approach, Verint offers a customer experience automation platform infused with AI to drive engagement and business outcomes. It includes features like engagement data analysis, demand forecasting, quality and compliance management and multi-channel customer interaction automation, making it a good fit for contact centers looking to improve CX while reducing operational costs.