Question: I need a tool that can help me manage omnichannel communication strategies and improve customer relationships.

If you're looking for a tool to orchestrate omnichannel communications and build better customer relationships, Genesys Cloud CX is worth a serious look. The AI-infused contact center platform lets companies create a more personalized customer experience across many touchpoints. The platform includes omnichannel engagement, contact center and end-to-end journey management tools that can help you increase response rates, first-call resolution and agent productivity.

Another top contender is Netomi, an enterprise-grade AI-powered customer service platform. It spans email, chat, messaging, SMS, social, search and voice, and includes real-time omnichannel intelligence, generative AI for high-quality responses and a security-first architecture. Netomi can be integrated with existing systems, and a no-code workflow builder lets you customize it, making it a good option for companies that want to improve customer experience and support operations.

Comm100 is another option, an omnichannel communication platform that centralizes customer interactions across different channels. It includes enterprise-class live chat, automated query resolution with chatbots, a knowledge base, queue management and compliance with standards like SOC 2 Type II and HIPAA. The platform is designed to balance human and bot interaction, so customers get a personalized experience while operations are efficient and scalable.

For a full-featured CRM, Kustomer offers an all-in-one platform with omnichannel messaging, a single customer view and AI-powered automations. Its features include proactive support, business process automation and more than 60 app integrations. Kustomer is designed to increase agent productivity and customer satisfaction while lowering operational costs, and is good for companies of all sizes trying to improve their customer service.