Question: Can you recommend a platform that allows me to engage with customers across multiple channels, such as web chat, Messenger, and Telegram Bot?

If you're looking for a platform that spans multiple channels for conversational engagement, including web chat, Messenger and Telegram Bot, Gupshup is a good choice. It lets businesses automate customer acquisition, marketing, commerce and support on more than 30 messaging channels, including WhatsApp and Google's Business Messages. With tools like Bot Studio, Agent Assist and Campaign Manager, Gupshup can help businesses get the most out of customers and cut service costs.

Another good option is Haptik, a Conversational CRM powered by Generative AI to manage the customer journey. It spans customer engagement on WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web channels, with tools like Gen AI Web Q&A, Gen AI Sales Assistant and Conversation Studio. Haptik says it can help businesses improve customer satisfaction, increase operational efficiency and generate leads through its multichannel support.

Whautomate is another option for managing customer service requests across multiple channels from a single interface. It integrates with services like WhatsApp, Telegram, Messenger and others, with features like chatbots, team inboxes, marketing campaigns and automation workflows. It's good for a variety of businesses and promises to boost sales, engagement and productivity.

Last is Comm100, which centralizes customer engagement across multiple channels, including live chat, bots and automation. It offers enterprise-class live chat, custom and generative answers chatbots and advanced queue management. Comm100 is designed to balance human and bot interaction, so customers get a personalized experience while businesses get better efficiency and scalability.