Question: How can I gather feedback from customers and measure satisfaction in a scalable way?

If you need a scalable way to survey customers and measure satisfaction, Qualtrics is a powerful option. The experience management platform uses AI to offer insights from customer, employee and market research. It comes with suites for customer and employee experiences, as well as tools like Conversational Feedback, Text Analytics Insights and Manager Assist. With a wealth of compliance and governance controls, Qualtrics can help companies push their businesses forward by turning data into personalized experiences.

Another good option is CustomerIQ, an AI-based tool geared for marketing and product teams. It can collect and analyze customer feedback from many sources and integrate with tools like Slack and Hubspot. CustomerIQ uses AI to extract highlights and filter feedback, so teams can spot requests for new features and take action. Its enterprise-level security and scalability means it can handle large teams that want to streamline feedback analysis and get data-driven insights.

ClientZen is another good option, automating the processing, analysis and monitoring of customer feedback from start to finish. It offers insights to improve product development and customer satisfaction. Among its features are AI-based data cleaning and auto-tagging, real-time impact tracking and advanced segmentation. ClientZen also integrates with popular customer voice tools and offers flexible pricing options for a cost-effective and feature-rich option.

For those who want to centralize feedback and analyze it with adaptive AI models, Enterpret is a good option. It combines feedback from social media, sales calls and other sources, offering detailed insights to help product teams prioritize their work. Integrations with various feedback channels and enterprise-level security means Enterpret is a good choice for product development teams and customer experience professionals trying to become more customer-centric.