Question: Can you recommend a customer support platform that includes a ticketing system and live chat features?

Tidio is an all-in-one customer service platform that combines AI-based interactions with a powerful ticketing system and live chat. Its Lyro AI chatbot can handle up to 70% of customer requests, and it can be connected to a wide range of platforms and communication channels. The platform also features no-code automation, advanced ticket filtering and performance analytics, making it a good option for ecommerce companies and customer service teams looking to optimize their operations and improve the customer experience.

TeamSupport is another good option, offering a full-featured ticketing system and live chat, along with automation for routine tasks and in-depth analytics to gauge customer satisfaction. It can be integrated with tools like Salesforce, Jira and Microsoft Teams, and offers custom solutions to accommodate different business needs. The software works with businesses of all sizes and is particularly good for optimizing retention and resolving issues quickly.

Comm100 is a multi-channel communication platform that includes enterprise-class live chat, automation, email and ticketing. Its suite of tools is designed to balance human and bot interaction to ensure a personalized customer experience. Comm100 is compliant with industry standards and offers solutions for specific industries like healthcare and banking, so it's a good option for companies looking to improve their support capacity and customer satisfaction.

If you're looking for a multichannel solution that includes email, live chat and social media, LiveAgent is a good option. It offers a multichannel support system, a ticketing system and an AI answer assistant. LiveAgent is fast to set up and offers flexible pricing, so it's good for companies of all sizes. Its tools are designed to help you manage customer interactions well and improve the overall customer experience.