LiveAgent

LiveAgent is an all-in-one help desk software designed to optimize customer support teams' productivity and deliver a great customer experience. It's a powerful toolset for managing tickets, calls, live chats and social media interactions from one place.

LiveAgent is designed for businesses of all sizes, with a range of features to help you deliver great customer service:

• Multi-Channel Support: Manage customer interactions through email, live chat, phone calls, Facebook, Twitter, Instagram, Viber, WhatsApp and more.
• Ticketing System: Manage and prioritize tickets to save up to 95% of time and resources.
• Live Chat: Boost revenue with a fast and customizable chat widget.
• Call Center: Resolve issues faster with features like unlimited call recordings and IVR.
• Knowledge Base: Create self-support articles for customers to find answers on their own.
• AI Answer Assistant: Create well-written email responses using ChatGPT technology, available in all subscription plans except Small and Free.

LiveAgent prides itself on ease of installation, with the fastest setup in the industry. The platform also offers 24/7 customer support, so you can get help when you need it.

Pricing plans vary depending on your business needs:

• Small Business: Unlimited ticket history, 3 email addresses, and 1 API key.
• Medium Business: Adds 10 email addresses, 3 live chat buttons, and department management.
• Large Business: Includes 40 email addresses, 10 live chat buttons, WhatsApp, and more advanced features.
• Free: Limited to 7 days of ticket history, 1 email address, and 1 chat button.

LiveAgent is great for businesses that need a powerful, all-in-one customer support solution with advanced features and integrations. The free trial and flexible pricing plans let companies test and adapt to their needs.

Published on July 11, 2024