LiveAgent Alternatives

If you're looking for a LiveAgent alternative, Comm100 is a good choice. It's a broad suite of tools for handling customer interactions across many communication channels, including live chat, bots, automation, email and more. Comm100 comes with a ticketing system, knowledge base and queue management, and is geared for businesses like higher education, banking, healthcare, insurance and government. It's designed to balance human and bot interaction to deliver a personalized customer experience while still being efficient and scalable.

Another good option is Helpshift. The service combines self-service, conversational support and ticketing for a more personalized customer experience. Helpshift uses AI tools like Self-Help AI, Language AI and Generative AI Answers to handle customer support. It also comes with a Help Center that uses AI to recommend articles and has real-time dashboards for analytics and reporting. Pricing is based on the number of issues, so it's good for businesses large or small.

If you want a highly customizable option, Certainly could be the way to go. It uses Generative AI and Conversational AI to automate tasks and handle common customer support issues. Certainly supports multilingual operations and can integrate with e-commerce sites like Shopify, helpdesk tools like Zendesk and Gorgias and other services. It also offers AI-powered product recommendations and customizable conversations to help a brand develop its voice and personality. That makes it a good option for entertainment, travel and gaming companies.