Question: I'm looking for a help desk software that can manage multiple channels like email, chat, and social media from one place.

If you want a help desk software that spans multiple communication channels in one package, Zoho Desk is a good choice. It combines email, social media, live chat and telephony for a single customer service experience. With self-service support with guided conversations, service level agreements and artificial intelligence for automation, Zoho Desk is good for companies of all sizes, and you can try it for 15 days for free.

Another top contender is Zendesk, which offers AI-powered tools for personalized interactions across different communication channels, including text, mobile, phone, email, live chat and social media. Zendesk's AI Agents augment human agents, optimize team performance with AI-powered Workforce Management and offer a unified experience with customizable workflows and configurations. It's designed to grow and adapt to meet the needs of companies large and small.

If you want to go more AI-heavy, Kayako is worth a look. It can handle up to 80% of customer inquiries on its own, so human reps can focus on more complicated issues. Kayako offers live chat, a context-aware customer service platform, a self-help knowledge base and real-time customer activity tracking. It also integrates with other tools and services so you can manage customer support across multiple communication channels.

If you want a powerful help desk with a fast setup process, LiveAgent is worth a look. It lets you manage customer interactions through email, live chat, phone calls and social media all in one interface. LiveAgent also offers a ticketing system, call center and AI answer assistant, and its pricing is flexible to accommodate companies large and small.