Zoho Desk

Zoho Desk is an online customer service help desk software designed to boost customer happiness, empower agents and build healthier businesses. The software is designed to help you deliver customer support in a variety of ways, with an omnichannel approach that spans email, social media, live chat and telephony. With Zoho Desk, you can resolve issues quickly, keep customers coming back and keep customers happy.

Some of the key features include:

• Omnichannel: Manage customer interactions across multiple channels from a single interface.
• Self-service: Give customers quick and accurate answers through guided conversations.
• Guided conversations: Guide customers through pre-scripted chat flows to find answers quickly.
• Service level agreements: Set and enforce response time limits to ensure high service levels.
• Contextual support: Give agents the context they need to stay productive and organized.
• Artificial intelligence: Use AI to automate tasks, generate quick answers and spot anomalies.
• Built-in analytics: Monitor customer service metrics that you can act on, including happiness ratings.
• Mobile apps: Manage customer service on your phone or tablet.
• Integrations: Connect to more than 200 third-party apps and 45 native apps to keep your workflow smooth.

Zoho Desk is designed for businesses of all sizes, from startups to enterprises, and is geared to make good technology accessible and affordable. The software offers a 15-day free trial so you can try it out before signing up for a plan. Pricing isn't clearly detailed, but the software promises a "sensible price" with no hidden fees or contracts.

With Zoho Desk, you can set up a customer service system that puts customers first and agents first. The software is designed to help you build lasting relationships with customers, streamline support operations and make decisions based on metrics you can act on.

Published on July 13, 2024