Question: I'm looking for a help desk software that provides self-service options for customers to find quick answers.

If you want a full-featured help desk software package with customer self-service options, Helpshift is a good option. The company's software combines self-service, conversational support and ticketing in one package. Helpshift's suite of AI-powered tools, including Self-Help AI and Generative AI Answers, can help resolve issues quickly, and the AI-powered Help Center suggests relevant articles to customers so they can find answers on their own. Pricing is based on the number of issues, with a Starter plan starting at $150 per month.

Another powerful option is Zoho Desk, which offers an omnichannel approach to managing customer interactions by email, social media, live chat and telephony. It also offers self-service options, including guided conversations and artificial intelligence for automation. Zoho Desk also comes with built-in analytics and integrates with more than 200 third-party apps, making it flexible for companies of all sizes. The company offers a 15-day free trial and a no-contract pricing model.

For companies that want to consolidate support across multiple communication channels, Kayako is a good option. It uses AI to handle up to 80% of customer inquiries, leaving human agents to handle more complex issues. Kayako's features include a customer self-help knowledge base, real-time activity tracking and a customizable knowledge base, making it good for companies of all sizes.

Last, Wix Answers offers a full customer support platform with a unified timeline for customer interactions, an AI-powered knowledge center and real-time automation. The platform is designed to handle high volumes of tickets and offers a self-service knowledge center to keep customers informed quickly, helping businesses save time and improve overall efficiency.