Question: I'm looking for a customer support tool that uses AI to automate and accelerate responses to common questions.

If you want a powerful AI-based customer support system to automate and speed up answers to common issues, Ada is a good option. Ada replaces traditional scripted chatbots with AI-powered customer service so businesses can automatically resolve more than 70% of customer service requests. It combines existing knowledge bases and data from other business systems to personalize answers, and works in multiple languages across multiple channels like web, mobile, social media, SMS and phone. The company says it's produced strong results, including a 2x increase in automated resolution rate and $2.7 million in annual cost savings, and is used by e-commerce, fintech and SaaS companies.

Another option is Forethought, which automates mundane tasks and improves resolution rates and support costs. It includes tools like Solve for basic questions, Triage for assessing intent, Assist for summarizing AI-generated ticket summaries, and Discover for optimizing workflows. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, and has produced results like a 15x average return on investment, a 40% average reduction in First Response Time, and a 64% average deflection rate. It's used by e-commerce, SaaS and FinTech companies.

My AskAI is another option. It integrates with existing live chat providers to deflect up to 75% of support requests so teams can focus on higher-priority work. It can hand off chats to human agents with a summarized chat history, automatically integrate content, and provide verified AI answers 24/7. My AskAI supports multiple languages and can be integrated with email, live chat, Slack and Microsoft Teams. It's designed to be flexible and cost-effective for improving customer support.

If you prefer a generative AI approach, Ultimate provides a platform that automates more than 60% of support requests across multiple channels. It includes tools like UltimateGPT for FAQ-style questions and Dialogue Builder for custom dialogues. Ultimate connects to any CRM with one-click connections and API integrations, letting businesses automate complex use cases and scale support operations to improve customer satisfaction and efficiency.