Zoho Desk Alternatives

If you're looking for a Zoho Desk alternative, Talkdesk is another option. It's a cloud-based contact center platform that uses AI to improve customer service and operational efficiency. Talkdesk offers features for automating post-call work, boosting self-service rates and uncovering new insights. It integrates with tools like Salesforce, Microsoft Teams and Zoom, and is good for financial services, healthcare and retail.

Another option is Helpshift, an all-in-one customer service platform that combines self-service, conversational support and ticketing for a unified customer experience. Helpshift has AI tools like Self-Help AI and Agent AI Copilot, and offers features like AI-powered article recommendations and real-time analytics and reporting dashboards. It's priced by the number of issues, so it can grow with your business.

If you want to personalize customer service, Zendesk is an option. Zendesk offers AI to personalize interactions across text, mobile, phone, email, live chat and social media. Among its features are AI Agents and AI-based Quality Assurance, which can improve team efficiency and interaction quality. Zendesk is good for companies large and small, with flexible workflows and configurations.

Last, Ada is an AI-powered customer service automation platform that automates more than 70% of customer inquiries. Ada integrates with existing knowledge bases and supports multiple languages, so you can ensure that interactions are relevant and accurate across web, mobile, social, SMS and phone channels. That makes it a good choice for e-commerce, fintech and SaaS companies looking for big cost savings and better customer satisfaction.