Question: Do you know of a customer service platform that offers built-in analytics to track customer happiness ratings and other key metrics?

If you want a full-fledged customer service platform with built-in analytics to score customer happiness ratings and other key metrics, InMoment is a good pick. This customer experience management platform uses AI to collect and tie together both structured and unstructured data from different sources, giving you a more detailed view of the customer journey. With tools like AI-powered surveys, conversational intelligence and advanced analytics, InMoment lets teams find and fix experience problems proactively.

Another strong contender is zenloop, a Customer Experience Management platform that captures, analyzes and acts on customer feedback through automation. Zenloop offers multi-channel surveys, smart analysis and customizable responses to customer feedback at scale. It integrates with tools like Freshdesk, Salesforce and Shopify so you can easily optimize customer experience management and drive real change.

Wootric is another option if you want to capture feedback in real-time and analyze it with machine learning. It supports multiple metrics like Net Promoter Score, Customer Satisfaction and Customer Effort Score, and integrates with tools like Salesforce, Intercom and Zendesk. It's a good choice for customer success, product, support and HR teams that want to improve retention and satisfaction with feedback that's actionable.

If you want a more general-purpose experience management platform, Qualtrics has a range of products for customer, employee and market research. With tools like Conversational Feedback, Manager Assist and Text Analytics Insights, Qualtrics can help businesses turn data into personalized experiences and make growth-driven decisions. It's a good choice for companies that want to improve customer and employee engagement with real-time insights.