Wootric

Wootric offers a full customer feedback platform to help you improve customer experience management for digital apps and B2B SaaS companies.

Wootric is designed to capture feedback at key moments in the customer journey so you can understand what drives loyalty. It offers a variety of tools to analyze and act on customer feedback in real time, including sentiment analysis and machine learning to spot trends and gaps in the customer experience.

Through the use of tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), Wootric gives you the insights you need to improve customer retention, engagement and advocacy. And with real-time feedback analysis across multiple channels, you can quickly pinpoint what to improve.

Some of the key features include:

• Real-time Feedback Analysis: Analyze feedback across multiple channels, including NPS, CSAT, and CES.
• Machine Learning: Spot trends, sentiment, and themes in customer feedback.
• Customizable Surveys: Trigger surveys based on specific events, and use multiple channels like in-app, email, SMS, and more.
• Integration Support: Integrate with a variety of platforms, including Salesforce, Intercom, Zendesk, and more, to automate workflows.

Pricing tiers are designed to fit different business needs:

• Professional: $299/month (take action on one journey point, track one metric, and includes up to five seats).
• Growth: $499/month (use multiple delivery channels, includes up to 10 seats, and advanced survey targeting).
• Voice of the Customer: Custom pricing for advanced features like CX Insights, text and sentiment analytics, and custom dashboards.

Wootric is for teams in an organization, including customer success, product, support and HR, because it offers a single platform to capture and analyze customer feedback. By giving businesses a better understanding of their customers, Wootric helps them take action to improve retention, growth and customer satisfaction.

Published on July 11, 2024