Keatext

Keatext mines customer reviews, surveys and support tickets with AI-powered suggestions to improve customer satisfaction. The technology is geared for customer-focused companies that want to put customers and employees at the heart of business decisions, delivering insights that drive people experiences.

Keatext integrates with existing technology infrastructure so you can upload files or link to other systems to get results quickly. It cuts analyst time by 98% and offers a 360º view of the customer journey, zeroing in on the factors that drive satisfaction.

Some of its features include:

• Upload and analyze feedback: Manage and analyze large volumes of feedback from many sources.
• Customizable dashboards: Create custom dashboards to track specific aspects of customer and employee experiences.
• AI-driven recommendations: Automatically generated tasks based on business context to improve satisfaction.
• Integration with multiple platforms: Connects to more than 400 apps, including Zendesk, Surveymonkey and ServiceNow.
• Support for multiple languages: Processes text in multiple languages.

Pricing tiers vary depending on your needs:

• Basic: $550 per month, good for small teams with limited feedback review, survey and ticket analysis needs.
• Pro: $999 per month, good for continuous customer feedback analysis with more control.
• Enterprise: Starting at $1650 per month, good for companies that need more advanced insights and analytics.

Keatext is useful for customer experience, customer support and HR teams that want to understand and act on feedback. For example, it can help you figure out what's causing negative reviews, what's behind NPS and CSAT scores, and how to improve time to resolution and reduce churn. You can also pay for extra features like data acquisition and predictive analytics.

Keatext customers include COOLA, Intelcom and Sampler. A 2-week free trial lets you try out the service. You can also schedule a demo to get a proof of concept with your own customer data.

Published on July 10, 2024