Question: Can you recommend a tool that helps customer support teams quickly identify and resolve common issues based on customer reviews and surveys?

If you're looking for a tool to help your customer support team quickly spot and resolve common problems based on customer feedback and surveys, Keatext is worth a look. The AI-powered platform processes customer feedback from multiple sources, including reviews, surveys and support tickets, and offers a complete view of the customer journey and actionable insights through customizable dashboards and AI-powered recommendations. Keatext can be integrated with more than 400 apps and offers tools to improve NPS and CSAT scores, reduce time to resolution and lower churn.

Another good contender is Anecdote. It offers real-time insights by constantly monitoring feedback from multiple sources, including App Store reviews, support messages, surveys and social media. Its proprietary Natural Language Processing Engine can identify bugs and sentiment trends, giving you a better idea of how to improve the customer experience. Anecdote can be integrated with more than 65 feedback sources and offers features like automated AI tagging, customizable alerts and survey analysis, which can help reduce the volume of support tickets and improve resolution time.

Forethought also offers an AI-powered customer support platform. It automates repetitive tasks and includes features like Solve for automated responses, Triage for intent assessment, Assist for AI-generated summaries and Discover for workflow optimization. Forethought integrates with popular helpdesks like Zendesk and Salesforce, so it's a good fit for e-commerce and SaaS companies. It promises strong returns on investment and improvements in first response times and deflection rates.

Last, Sauce offers a fast and efficient way to gather and analyze customer feedback. It uses advanced AI clustering to spot important trends and issues so teams can focus on the most important customer needs. Sauce can handle multiple feedback sources and integrates with tools like Zendesk and Slack. It's SOC2 compliant and GDPR ready, so it's a secure option for improving customer experience and driving revenue through efficient feedback analysis.