If you're looking for a Keatext alternative, Sauce is another good option. Sauce automates the collection and processing of customer feedback, providing insights to product teams in minutes. It can be connected to a variety of feedback sources like Slack, Intercom and Zendesk, and can accept CSV uploads of historical data. Features include real-time clustering, customer attribute segmentation and support for multiple teams.
Another good option is CustomerIQ. The platform is designed to collect, analyze and quantify customer feedback from multiple sources, including native integrations with Slack, Hubspot, Zendesk, Intercom and others. CustomerIQ offers AI-powered highlight extraction, filtering and search, so you can better organize and understand customer information. The platform also offers enterprise-grade security and scalability, including data encryption and U.S.-based data centers.
If you're looking for a more complete customer insights tool, Iterate is worth a look. Iterate is designed to unify customer feedback across product, marketing, user research and sales teams. It offers multiple ways to capture insights, including in-app mobile surveys and one-click email surveys. Iterate's AI-powered Research Assistant analyzes text responses to determine customer sentiment and identify important topics, and it integrates with popular tools like Airship and Braze. The tool is geared for businesses of all sizes that want to better manage feedback and improve user experience.
If you're looking for a tool that integrates with a broad range of applications, Monterey AI could be a good fit. It uses sophisticated AI to help companies make data-driven decisions and improve customer satisfaction. Monterey AI can extract insights from user feedback, tickets and surveys, and it doesn't require any programming. It integrates with more than 6,000 apps and offers multiple pricing tiers for companies of different sizes. The tool is geared for product managers and customer success teams looking to improve product development and customer satisfaction.