Question: Can you find a platform that automates customer interactions across multiple channels and provides real-time reporting?

One good option is Genesys Cloud CX, an AI-infused contact center platform designed to help companies create great customer and employee experiences across many touchpoints. It includes tools for omnichannel engagement, contact center operations, workforce engagement management and end-to-end journey management. Genesys Cloud CX uses AI and automation to improve response rates, first-call resolution and agent productivity, and more than 8,000 companies use it.

Another good option is NICE's CXone, which offers personalized, connected and intelligent customer experiences across many touchpoints. It's a cloud-based platform with tools like unified interaction management, journey orchestration and CX analytics. It's designed to help companies build stronger brand value and improve operational efficiency, and it's good for companies in health care and retail.

Last, Verint's customer experience (CX) automation platform is a modular and flexible design with AI tools like Da Vinci AI and a variety of analytics tools. It can handle multichannel customer interactions, engagement data analysis and real-time feedback monitoring. Verint's platform is good for contact centers that want to automate and improve customer experiences while cutting costs.