Question: Is there a cloud-based phone system that integrates with customer engagement tools and supports communication across digital channels?

If you're looking for a cloud-based phone system that integrates with customer engagement tools and spans digital channels, GoTo Connect is a good option. It unifies business communications with products like Phone System, Customer Engagement, Complete CX, and Contact Center, and spans multiple channels for SMS, webchat, email, social media and video. It also offers easy setup and administration, scalability, and enterprise-level security, making it a good option for many industries.

Another good option is RingCentral, an all-in-one AI-infused cloud communications platform. It links employee and customer interactions with a single platform that includes phone, message, video and contact center solutions. Highlights include a reliable business phone system, advanced business SMS, AI-first video meetings and integrations with other business apps like Microsoft Teams. RingCentral is designed to help you collaborate and work more productively by streamlining communications and improving customer interactions across multiple channels.

Vonage offers a cloud-based contact center solution that spans omnichannel communications, including voice, digital channels and video. It integrates with many CRM systems and offers AI-powered routing, customizable dashboards and detailed reporting and analytics tools. This solution is good for businesses that want to modernize their customer service operations with omnichannel experiences.

For a platform that automates and personalizes customer interactions across multiple channels, check out Twilio. Twilio offers communication APIs for SMS, WhatsApp, voice and email so businesses can personalize customer journeys and onboard users securely. With a Customer Data Platform (CDP) and a variety of APIs for messaging, voice and email, Twilio enables businesses to efficiently acquire and retain customers. It also offers omnichannel campaigns and digital engagement centers, making it a good option for more advanced customer engagement solutions.