Question: I need a platform to build and manage cloud-based contact centers, can you suggest one?

If you're looking for a powerful foundation for building and operating cloud contact centers, Genesys Cloud CX is a top option. It includes a wide range of tools for omnichannel engagement, contact center operations and end-to-end journey management. Genesys Cloud CX, with AI and automation, can help you deliver better customer and employee experiences, with better response rates and more productive agents. It's used by more than 8,000 companies around the world and is a leader in Gartner, IDC and Forrester research reports.

Another option is Five9, which promises to improve customer satisfaction with real-time AI and automation. The platform includes tools for blended inbound and outbound management, agent desktop tools and detailed analytics. It integrates with popular CRM software like Salesforce and ServiceNow, and has multiple pricing tiers for different business needs. Five9 is designed to improve customer satisfaction, employee productivity and lower operational costs, so it's good for companies of all sizes and industries.

Voximplant is another full-featured CPaaS option for cloud contact centers. It offers real-time voice, video and messaging communications, AI integration and a full suite of development tools. Voximplant's pay-as-you-go pricing and support for more than 118 languages makes it a good option for companies that want to quickly get up and running with cloud contact centers.

If you're looking for a platform that integrates with multiple CRM systems and offers omnichannel support, Vonage Contact Center is worth a look. It offers features like AI-powered routing, conversation analytics and customizable dashboards for real-time KPI visibility. Vonage's platform is designed to be scalable and reliable, which is good for businesses looking to modernize their customer service operations with omnichannel experiences.