Question: I'm looking for a cloud-based contact center solution that can improve customer satisfaction and reduce average handle time.

If you're looking for a cloud-based contact center solution that can help you boost customer satisfaction and lower average handle time, Genesys Cloud CX is a top choice. This AI-infused platform lets companies create customer experiences across many different touchpoints. With omnichannel engagement, contact center optimization and end-to-end journey management, it can help you boost response rates and first-call resolution. Genesys Cloud CX is used by more than 8,000 companies, so it's a good choice if you need to scale your customer service.

Another top choice is Five9, a cloud-based contact center software that uses AI and automation to handle customer interactions across many communication channels. Five9 offers features like blended inbound/outbound management, agent desktop tools and workflow automation. It can integrate with common CRM systems like Salesforce and ServiceNow, and offers tiered pricing to suit different business needs, so it's good for companies large or small.

Talkdesk is also worth considering for its AI-based features to make customer service more efficient and intuitive. It includes features like AI-powered toolkits for automating post-call work, boosting self-service rates and surfacing unknown insights. Talkdesk is designed to integrate with tools like Salesforce and Microsoft Teams, and offers multiple pricing plans to fit different business needs.

Last, Vonage Contact Center offers a broad range of features, including omnichannel support for voice, digital channels and video. It also includes AI-Powered Routing for dynamic assignment of agents and Conversation Analyzer for detailed call analysis. Vonage Contact Center is designed to increase agent productivity and to integrate with a variety of CRM systems, so it's good for companies large or small that need to deliver good customer service.