Webex CPaaS Alternatives

If you're looking for a Webex CPaaS alternative, Genesys Cloud CX is another good option. This AI-infused contact center platform is designed to help businesses create exceptional customer and employee experiences across all touchpoints. It includes omnichannel engagement, contact center optimization and end-to-end journey management, so it's good for improving customer interactions and response rates and agent productivity.

Another good option is CM.com, an AI-infused conversational software platform that can help businesses build stronger relationships with customers through multiple channels. It offers engagement, connectivity, payment and ticketing platforms, along with conversational AI, generative AI and a customer data platform. That makes it useful for automating customer support and personalizing interactions, as well as handling different types of transactions.

LivePerson is another platform worth considering for digital-first customer interactions. It can help businesses move beyond legacy call centers by routing voice calls to digital channels, automating common customer intents and analyzing omnichannel conversation data. The platform is designed to improve agent productivity and customer satisfaction, so it's a good option for modernizing contact centers quickly.