Qualint Alternatives

If you're looking for a Qualint replacement, Level AI is a semantic intelligence-powered contact center automation platform that can help you deliver better customer experiences, improve agent performance, and offer AI-powered coaching plans and customer feedback analysis. It automates manual workflows and offers real-time analytics, and it's used by companies in Financial Services, Insurance, Healthcare and Retail.

Another option is Engageware, an AI-powered customer engagement platform that automates customer service and boosts productivity. It handles more than 98% of routine inquiries and tasks through 24/7 omnichannel support, freeing up a lot of call center capacity. It's used by financial services companies, banks and retailers, and customers say it improves efficiency and customer satisfaction.

Genesys Cloud CX is a powerful AI-infused contact center platform that spans omnichannel engagement, contact center optimization and workforce engagement management. With a broad range of tools, it can help you improve response rates, first-call resolution and agent productivity. Genesys Cloud CX is used by more than 8,000 companies and is endorsed by industry analysts including Gartner, IDC and Forrester.

If you want to build more advanced AI agents that are tuned to your company's needs, check out OneReach. It offers multimodal AI agents for call center modernization, automating processes across multiple channels, and advanced analytics. It integrates with more than 60 enterprise systems and channels, so it's a good option for improving employee and customer experiences.