GoTo Connect Alternatives

If you're looking for a replacement for GoTo Connect, Genesys Cloud CX is a strong contender. This AI-infused contact center platform helps companies create great customer and employee experiences across many touchpoints, including omnichannel interactions and end-to-end journeys. With workforce engagement management and an open CX platform, Genesys Cloud CX is designed to increase response rates, first-call resolution and agent productivity. It's been named a leader by Gartner, IDC and Forrester and is used by more than 8,000 companies.

Another good option is Engageware, an AI-powered customer engagement platform that automates customer service and handles more than 98% of mundane questions through a virtual assistant. It offers 24/7 omnichannel support and has been used by major financial services companies and retailers. Engageware can help reduce call center volume, improve employee productivity and increase sales and conversions.

Five9 is another strong contender, offering a cloud-based contact center solution that uses AI and automation to improve customer interactions. With features like georedundancy, call recording and workflow automation, Five9 integrates with popular CRM systems like Salesforce and Microsoft. The platform is designed to improve customer satisfaction, increase productivity and lower operational costs, making it a good fit for companies of all sizes.

If you want a more holistic approach to customer relationships, check out CM.com. The company offers a range of AI-powered conversational software, including an Engagement Platform, Connectivity Platform, Payments Platform and Ticketing Platform. CM.com's differentiators include a Conversational AI Cloud, Generative AI Engine and an AI Decision Engine that can help automate customer interactions and improve efficiency. It's a good option for companies looking to improve their customer experience.