If you're looking for a Feedbackly alternative, InMoment is another good option. The company's platform offers an integrated customer experience solution that uses AI to collect and connect experience data from many sources to provide a single view of the customer journey. With AI-powered surveys, reputation management, and advanced analytics, InMoment helps teams pinpoint individual and recurring experience issues to drive revenue growth and profitability improvements.
Another option is Qualtrics, an experience management platform that uses AI to provide insights into customer, employee and market research. Qualtrics offers a range of suites for different needs, including conversational feedback, real-time insights and employee engagement analytics. With more than 18,000 customers around the world, Qualtrics offers flexible pricing and enterprise-grade security to help companies get more out of their data and drive business results.
You might also want to check out zenloop, a Customer Experience Management platform that's designed to capture, analyze and act on customer feedback to boost satisfaction and NPS. zenloop offers multi-channel surveys, smart analysis and automated rules to respond to customer feedback at scale. It integrates with Freshdesk and Salesforce, and can be customized for deployment, making it a flexible option to optimize customer experience management and drive meaningful change.
If you're looking for a more specialized solution, Glassbox captures 100% of digital interactions on websites and mobile apps to provide detailed insights to improve customer experience and drive revenue. With features like AI-powered insights, real-time optimization and tagless data capture, Glassbox helps businesses understand customer behavior, fix technical problems and adopt customer-centric strategies. That makes Glassbox a good option for companies that want to improve digital customer experience and build brand loyalty.