Feedbackly

Feedbackly is a customer feedback platform that helps businesses understand and improve customer emotions and behavior. With a focus on emotional experience and customer journey analytics, Feedbackly offers a powerful suite of tools to collect and analyze customer feedback across multiple touchpoints.

Some of the key features include:

• Emotional Value Index (EVI): A proprietary metric that measures customer emotions and has a higher correlation to sales increases compared to other Customer Experience KPIs.
• Multichannel Feedback Collection: Collect feedback through SMS, email, QR codes, web popups, embedded surveys, and more.
• Wide Variety of Question Types: Supports various question formats such as CSAT, NPS, CES, EVI, sliders, and open field text.
• Ready-Made Survey Templates: Utilize pre-built templates for easy survey creation.
• Real-Time Analytics: Analyze customer feedback and journey data in real-time to identify areas for improvement.
• Automated Notifications: Set up alerts and notifications to respond promptly to customer concerns and opportunities.
• Integrations: Seamlessly connects with popular platforms like Slack, Teams, Salesforce, Hubspot, Pipedrive, and Mailchimp.
• Personalized Support: Offers personal success managers and training for a smooth onboarding experience.

Feedbackly offers three pricing plans:

• Single: €249/month (billed monthly) or €199/month (billed annually) for up to 5,000 responses/year and one user.
• Pro: €499/month (billed monthly) or €399/month (billed annually) for up to 20,000 responses/year and unlimited users.
• Custom: Pricing varies based on individual business needs, with options for custom integrations, advanced analytics, and multilevel user management.

Feedbackly has helped over 400 businesses worldwide improve customer satisfaction and drive sales growth. The platform is suitable for businesses looking to enhance their customer experience by leveraging emotional insights and real-time feedback analysis.

Published on August 4, 2024