Question: I'm looking for a tool that offers multichannel feedback collection and real-time analytics to understand customer journey.

If you're looking for a tool that can collect feedback across multiple channels and provide real-time analytics to help you understand the customer journey, Feedbackly is a good choice. It offers a range of tools to collect and analyze customer feedback across multiple touchpoints, with a focus on emotional experience and customer journey analytics. The platform includes features such as Emotional Value Index, pre-built survey templates, real-time analytics and automated notifications. Feedbackly also integrates with popular tools like Slack, Teams and Salesforce, and offers personalized support.

Another good option is Anecdote, which offers real-time insights into customer feedback by monitoring and analyzing data from various sources including App Store reviews, support messages, surveys and social media. It uses a proprietary Natural Language Processing Engine to spot sentiment trends and areas for improvement. With features like bug analysis, automated AI tagging and customizable alerts, Anecdote can help businesses reduce churn and support tickets while improving customer experience.

For a more integrated approach, you should also consider InMoment. The platform uses AI to collect and connect unstructured and structured experience data from multiple sources, providing a single view of the customer journey. It includes AI-powered surveys, reputation management and digital listening, which can help unify omni-channel experiences and predict customer intent. InMoment is a Gartner and Forrester recognized leader and has helped customers achieve significant revenue growth.

Wootric is another option, particularly for digital apps and B2B SaaS companies. It collects feedback in real-time from multiple sources, including NPS, CSAT and CES, and uses machine learning to spot trends and sentiments. Wootric lets you set up automated surveys that trigger at specific points in the customer journey, and it integrates with tools like Salesforce, Intercom and Zendesk, so it's a good option for teams focused on customer success and retention.