Alchemer

Alchemer offers full-service customer, market and employee feedback software for companies that want a more affordable and easy-to-use alternative to Qualtrics and SurveyMonkey. Alchemer's wired-in, always-on approach for gathering and taking action on feedback is designed to be integrated with other systems so feedback is available to those who can take action.

Among Alchemer's features are:

• Powerful survey software: Create surveys that reach customers wherever they are, close the feedback loop and create better experiences.
• Intuitive automation: Automate surveys with no-code workflows, integrate with enterprise software and optimize digital interactions.
• Customizable reporting: Create filtered, segmented and longitudinal reports to help decision-makers.

Alchemer is designed for a variety of teams, including:

• Customer engagement: Create better experiences, engage customers and gather feedback on the customer journey.
• Market engagement: Understand market trends, reach new customers and optimize panel research.
• Employee engagement: Connect with every stage of the employee lifecycle and build high-performing teams.

Pricing tiers are flexible for small teams and large enterprises:

• Collaborator: $55 per user/month, good for basic polls and surveys for individuals.
• Professional: $165 per user/month, good for teams of 1-3 who need data collection and reporting abilities.
• Full Access: $275 per user/month, good for teams of 1-3 who need more advanced data collection and reporting abilities.
• Business Platform: Custom pricing for larger teams and companies who need advanced admin controls, security and integrations.

Alchemer doesn't have limits on the number of surveys or questions and doesn't limit the number of responses. It's also designed to be easy to use, with onboarding support to get people up and running quickly. Alchemer is certified under ISO 27001 and SOC2 Type 2, which means it's got a high level of security for gathering and analyzing data.

Alchemer is geared for companies that want to simplify their feedback gathering, and it's got a toolset that can help you get more out of your feedback and take more actions across business functions.

Published on July 11, 2024