Zigpoll

Zigpoll is a survey and feedback platform that lets you gather Zero-Party Data from customers through post-purchase surveys, email capture campaigns and interactive polls and forms. The tool can be set up with no programming required for Shopify, BigCommerce and WordPress sites, so it should be easy to add to your e-commerce or media business.

Zigpoll lets you gather information from customers at crucial points of their journey so you can fine-tune your customer experience from start to finish. The tool offers a variety of survey types, including on-site, post-purchase, pre-purchase, post-fulfillment and abandoned checkout surveys. For e-commerce sites, post-purchase surveys have an average response rate of about 50%, the company said.

Among Zigpoll's features are:

• Multiple Question Formats: Use different question types to engage customers and get better feedback.
• Branching Logic: Use conditional logic to ask follow-up questions and get deeper insights.
• Offer Incentives: Give customers a reason to participate.
• Intuitive Dashboard: See survey results and drill down to what you can do about it.
• Advanced Targeting Rules: Send surveys to the right people at the right time.
• Email, SMS, or On-Site Survey Options: Reach customers where they are.
• Auto-Translation: Translate surveys into any language.
• AI Chat Interface: Ask specific questions to an AI model trained on your business data.

Zigpoll offers several pricing tiers to accommodate different businesses. The Lite plan is free, with 100 responses per month and one team member. Paid plans start at $10/month (Basic), $25/month (Standard), $50/month (Plus) and $100/month (Pro), with more features and response limits.

The company positions the tool as a flexible foundation that integrates with other tools so you can easily add it to your operations. "Whether you're optimizing product decisions, building useful customer segments or troubleshooting website problems, Zigpoll lets you make data-driven decisions to drive business growth."

For those looking to improve their customer feedback and survey processes, Zigpoll offers a simple and powerful tool for getting customers to engage and for steering business decisions. Check out its website to learn more and get started.

Published on June 13, 2024