Question: Do you know of a platform that can collect and analyze customer feedback from multiple platforms to improve customer engagement and support?

CustomerIQ is an AI-based system for marketing and product teams. It gathers, analyzes and quantifies customer feedback from many sources, including Slack, Hubspot, Zendesk and others, through native integrations and API connections. The system offers AI-based highlight extraction, filtering and search, so you can better organize and understand customer data. It also includes team alignment, an AI assistant and document editing and collaboration tools, and it's designed for enterprise-class security and scalability.

Another strong contender is Anecdote, which provides real-time insights by continuously monitoring and analyzing feedback from App Store reviews, support messages, surveys and social media. It uses its own Natural Language Processing Engine to spot bugs, sentiment trends and opportunities for improvement. With integrations with more than 65 feedback sources, including Slack, and features like bug analysis, automated AI tagging, customizable alerts and semantic search, Anecdote can help businesses reduce churn, support tickets and bug resolution time.

If you're more focused on product development and customer experience, Enterpret gathers and analyzes customer feedback with adaptive AI models. It gathers feedback from social media, sales calls, support tickets and community forums and provides detailed insights to fuel product growth. Features include a custom unified feedback taxonomy, powerful semantic search and user-friendly analytics, making Enterpret a good fit for product development teams and customer experience professionals.

Last, Feedbackly provides a range of tools to gather and analyze customer feedback from multiple touchpoints, with a focus on emotional experience and customer journey analytics. It comes with its Emotional Value Index (EVI) metric, multichannel feedback collection, real-time analytics and integration with popular tools like Slack, Teams and Salesforce. Feedbackly also offers personalized support and training, helping businesses improve customer satisfaction and get emotional insight into customer behavior.