Question: Can you recommend a customer feedback platform that helps measure and improve customer emotions and behavior?

If you're looking for a customer feedback platform that measures and optimizes customer emotions and behavior, Feedbackly is a good option. It has a broad set of tools to capture and analyze customer feedback from multiple touchpoints, with a particular focus on emotional experience and customer journey analysis. The platform comes with its own Emotional Value Index (EVI) metric, multichannel feedback collection, and a variety of question types, including CSAT, NPS and CES. Feedbackly also offers real-time analytics, automated notifications and integration with popular tools like Slack, Teams and Salesforce.

Another good option is Qualtrics, an experience management platform that uses AI to give companies insights they can act on in customer, employee and market research. Qualtrics offers a variety of suites, including Customer Experience, that are designed to help companies capture and analyze data to optimize care journeys, customer engagement and research. Its tools like Conversational Feedback, Text Analytics Insights and xiD (Experience iD) are designed to give companies insight into customers' emotional state and behavior.

For a more AI-infused approach, you might want to look at InMoment, which collects and links unstructured and structured experience data from multiple sources to give companies a more detailed view of the customer journey. The company's tools include AI-powered surveys, reputation management, digital listening and advanced analytics, so it's well suited to understanding customers' emotions and behavior at every touchpoint. InMoment has won awards from Gartner and Forrester and is known for helping companies improve customer experience and revenue growth.

Last, Anecdote offers real-time insights to optimize customer experience by monitoring and analyzing feedback from multiple sources, including App Store reviews, support messages and social media. It uses its own Natural Language Processing Engine to identify sentiment trends and areas for improvement, so it's a good tool for reducing churn, decreasing support tickets and increasing customer satisfaction.