Question: Do you know of a customer experience platform that uses emotional insights to drive sales growth and improve customer satisfaction?

If you're looking for a customer experience platform that uses emotional insights to drive sales growth and improve customer satisfaction, Feedbackly is an excellent choice. Feedbackly gathers and analyzes customer feedback across multiple touchpoints, with a focus on the emotional aspects with its Emotional Value Index (EVI) metric. The company offers a range of tools, including multichannel feedback collection, real-time analytics and personalized support to help businesses improve customer satisfaction and increase sales.

Another contender is Qualtrics, whose experience management platform uses AI to offer insights to customer, employee and market research. Qualtrics helps businesses turn data into personalized experiences, making it easier to make decisions that drive growth. Its tools include Conversational Feedback, Text Analytics Insights and real-time analytics that can help improve customer satisfaction and overall customer experience.

Symanto is another option, with a Human AI platform that combines human understanding with AI technology. It offers emotional understanding, personality insights and text sentiment analysis to create personalized experiences and automate interactions with a human touch. The company's technology is geared for industries like e-commerce and pharmaceuticals, helping businesses improve customer satisfaction and build trust.

Last, InMoment offers an integrated customer experience solution that uses AI to collect and link structured and unstructured experience data from multiple sources. InMoment offers a comprehensive view of the customer journey, including AI-powered surveys and advanced analytics, which can help teams address individual and repeat experience problems to improve customer satisfaction and drive revenue growth.