eDesk Alternatives

If you're looking for another eDesk alternative, Verloop is a good option. The platform offers automated chat and voice support, agent empowerment tools, and contextual conversations. It uses Generative AI to handle a significant portion of support requests, allowing for faster response times and higher customer satisfaction. Verloop is suitable for a range of industries, including e-commerce, so it's a good option for businesses looking to improve their customer support operations.

Another option is Ada, an AI-powered customer service automation platform. It combines information from existing knowledge bases and other key business systems to deliver personalized responses to customer requests. Ada supports more than 50 languages and automates resolution across multiple channels, including web, mobile, social, SMS and phone. The company has reported impressive results, including a 2x increase in automated resolution rate and a 5x ROI in 12 months.

Another option is DigitalGenius, a platform that offers immediate care and personalized answers to pre- and post-purchase questions through conversational and visual AI. With deep integrations with many platforms, DigitalGenius can help ecommerce businesses quickly answer customer questions, resolve issues proactively, and improve customer satisfaction and loyalty. It also comes with analytics and reporting tools to track AI performance and optimize results.

For a more comprehensive solution, Forethought automates routine tasks, boosts resolution rates and lowers support costs. With tools like Solve for automated responses, Triage for routing tickets and Assist for AI-generated ticket summaries, Forethought can be integrated with leading helpdesks like Zendesk, Salesforce and ServiceNow. The company promises strong returns on investment and faster first response times, so it's a good option for e-commerce businesses.