Question: Is there a customer support solution that provides real-time analytics and customizable knowledge bases to help agents provide better support?

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Helpshift

If you're looking for a more comprehensive customer support solution that includes real-time analytics and customizable knowledge bases, Helpshift is a good choice. It offers a combination of self-service, conversational support and ticketing, along with AI-based tools like Self-Help AI, Language AI and AI-Powered Agent Workspace. Helpshift also offers a Help Center with AI-powered article recommendations and real-time dashboards for analytics, so you can track customer and agent activity. The platform is designed to improve customer experience and agent productivity, with customizable reporting tools and automation.

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Wix Answers

Another good option is Wix Answers, which combines support channels like knowledge bases, ticketing systems, chats and calls into one interface. It's got an AI-powered knowledge center for fast issue resolution and real-time automation to handle large volumes of tickets. Wix Answers offers a unified timeline to track customer interactions and a scalable interface for businesses of any size, reducing manual work and improving customer satisfaction.

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Ada

Ada and Forethought are also good options for AI-based customer support. Ada offers voice and email automation, multilingual support, and AI coaching to automate the resolution of a large portion of customer inquiries. Forethought automates routine tasks, uses AI to analyze unstructured data, and integrates with popular helpdesks like Zendesk and Salesforce. Both platforms promise strong return on investment and improved productivity, so they're good for many industries.

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AptEdge

Last, AptEdge uses Generative AI to automate and augment customer support. It comes with a GPT Answer Engine for fast answers and Predictive Analytics to speed resolution. AptEdge integrates with tools like Salesforce and Zendesk and is geared for large enterprises, helping teams handle high call volumes and deliver customer experiences while focusing on high-value work.

Additional AI Projects

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Forethought

Automates mundane tasks, improves resolution rates, and reduces support costs with AI-driven tools for efficient customer support and enhanced customer experience.

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Stonly

Adaptive knowledge bases and AI-driven process automation cut resolution times and support tickets, enabling faster and more efficient customer service interactions.

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Help Scout

Automates routine tasks, cuts resolution time, and smooths communication with AI-driven features, freeing your support team to focus on more personal, high-value work.

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Ultimate

Automates over 60% of customer support requests across multiple channels, delivering faster response times, improved efficiency, and personalized interactions.

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Decagon

Empowers companies to efficiently handle complex customer requests with human-like, accurate responses, and true auto-resolution, without human intervention.

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Brainfish

Delivers instant, personalized answers to customer questions in under 2 seconds, reducing support requests and improving knowledgebase content.

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Help.center

Provides immediate answers to customer questions through an AI-powered knowledge base and conversational chat widget, increasing customer satisfaction and self-service.

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Kodif

Streamlines customer support with contextual AI workflows, automating repetitive tasks and providing real-time customer insights to elevate the customer experience.

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Document360

Create, manage, and share knowledge bases with a self-service platform, featuring a modern editor, analytics, and customizable public or private portals.

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Haptik

Utilizes Generative AI to automate customer support, sales, and marketing, providing personalized interactions and efficient solutions for businesses.

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EdgeTier

Monitors customer conversations in real-time, spotting problems and offering advice to improve agent performance and customer satisfaction.

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Dashworks

Instantly access accurate answers from a unified knowledge base, securely connecting all company apps, websites, and documents without data indexing.

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Ariglad

Automates knowledge base article updates and generation from customer support tickets, freeing up teams' time and providing customers with accurate answers.

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Jochem

Instantly answers customer and employee questions within existing tool stacks, automating second-line support and continuously improving knowledge bases.

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Quiq

Delivers personalized, accurate customer support through AI-powered assistants, mirroring human-like responses and enabling efficient, asynchronous conversations across multiple channels.

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TeamSupport

Leverages AI and sentiment analysis to score customer distress, enabling proactive retention strategies and data-driven customer support decisions.

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Auralis

Automates up to 70% of customer support requests instantly, providing 24/7 accurate answers and support, while reducing handle time and increasing customer satisfaction.

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Khoros

Delivers personalized support experiences through a unified interface combining AI-powered digital concierge, self-service knowledge, and live agent support.

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My AskAI

Handles up to 75% of support requests, integrating with existing live chat tools to free up time and reduce costs with quick and efficient answers.

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LiveHelpNow

Provides a customizable AI chatbot, trained on your data, to deliver relevant and helpful answers to customers, improving support efficiency and satisfaction.