Question: I'm looking for a solution that helps retailers offer omnichannel customer experiences, including live chat, video chat, and email support.

One good option is Salesfloor. The system blends human interaction with AI to personalize customer interactions across online channels. It includes live chat, video shopping, email support, SMS and appointment requests to connect customers with local store associates or digital salespeople. Salesfloor also offers customer management tools and a recommendation engine, so it's a good option for retail clienteling and virtual sales.

Another good option is Vee24. The digital customer experience platform is geared for omnichannel interactions, including video chat, chatbots and online appointment scheduling. Vee24 is designed to span the gap between in-store and online interactions, with advanced cobrowsing, conversational AI and integration with popular CRM tools like Salesforce and Zendesk. It's claimed success, including a 35% increase in average order value and a 93% average CSAT score, so it's a good option if you want to improve customer satisfaction and conversions.

If you're looking for a broader customer engagement system, check out INSIDE. INSIDE uses live chat, messaging and AI to personalize customer interactions across multiple digital touchpoints. It offers email ticketing, social messaging, virtual selling and AI bots so businesses can offer a high-touch, personalized customer service experience. It's particularly geared for high-end retail and automotive, with customized pricing to accommodate business needs.