Salesfloor

Salesfloor is a platform that marries the human touch with AI to improve retail sales and service interactions. Since its founding, more than 50,000 store associates and digital sellers have used Salesfloor to sell more than $4 billion in products.

With Salesfloor, retailers can offer personalized customer experiences online through live chat, video chat, email, SMS and appointment requests. This lets customers connect with a local store associate or digital seller in real time. The platform tracks sales to the correct associate or store so retailers can measure and reward sales efforts. Key features include:

• Live Chat & Video Shopping: Matches customers with store associates for personalized interactions.
• Storefronts: Lets associates curate products on shoppable pages on a website.
• Appointment Management: Lets customers book appointments with associates on demand.
• Conversational Chatbots: Helps associates and customers quickly find the right products.
• Customer Insights & Management: Offers tools for personalized customer service across all touchpoints.
• Smart Tasks: Automates tasks for associates to stay in touch with customers.
• Customer Boards: Offers personalized boards of product recommendations.
• Email, SMS, and Social Outreach: Personalizes customer engagement across multiple channels.
• Conversational AI: Provides expert recommendations to customers through natural language interactions.
• Recommendation Engine: Recommends products based on customer preferences and buying behavior.

Salesfloor also includes a range of customer management tools, such as customer boards and email outreach, that help associates build a more personal connection with customers. For digital sellers, the platform offers storefronts where they can curate products for online customers, adding another layer of personalization.

Customer testimonials from brands like Chico’s, Peruvian Connection and Ben Bridge Jeweler demonstrate the power of Salesfloor in delivering a true omnichannel experience and driving real sales results.

Salesfloor pricing depends on the module or feature you want to use. There are four main plans: Connect, Engage, Xperience, and Maestro, each with its own pricing. You can get pricing information by contacting the Salesfloor website directly.

Salesfloor is a good option for retailers trying to bridge the gap between online and offline channels, with a broad range of tools to engage customers and drive sales. Its modular design means businesses can pick the features that work best for them, making it a flexible option for retail clienteling and virtual sales.

Published on July 8, 2024