Question: Can you suggest a multichannel support platform that integrates with my website and social media channels?

If you're looking for a multichannel support platform that integrates with your website and social media, Omnichat is a good choice. It offers support for multiple channels including WhatsApp, Facebook, Instagram, WeChat, LINE and website live chat, so you can have a single customer service and marketing solution. Omnichat offers features like marketing automation, sales conversion and social CDP for personalized messaging, as well as official WhatsApp Business Solution Provider integration. It also offers several pricing tiers to accommodate different business needs.

Another good option is Comm100, which centralizes customer engagement across multiple channels including live chat, bots, automation, email and more. It offers AI-powered automation and human-bots for a balanced customer experience. Comm100 is designed with security and privacy in mind and has compliance with industry standards like SOC 2 Type II and ISO 27001. It's a good option for industries like higher education, banking and healthcare.

If you want a more AI-first approach, CommBox offers a powerful omnichannel customer communications platform. It offers support for social media, WhatsApp, chat, SMS, email, voice and more, with a unified inbox and advanced AI tools to automate interactions. CommBox promises to lower CX costs and improve customer service efficiency with its AI-powered automation and 24/7 support. It integrates with existing business systems and offers several pricing tiers and add-ons.

If you want AI-first customer service, Intercom offers a full suite of tools, including AI-powered agents, copilots and ticket management. It offers omnichannel support and detailed analytics to continually improve. Intercom is good for businesses in financial services, e-commerce, software and healthcare, and offers a 14-day free trial to let you try its features.