Question: Is there a customer service platform that offers multichannel contact support, including social media?

If you're looking for a customer service platform that spans multichannel contact support, including social media, Dixa is worth a look. It offers omnichannel support across native voice, email, social media, messaging and chatbot channels through a unified, user-friendly interface. Dixa also includes smart tools and automations, including AI-powered conversations and dynamic knowledge bases, as well as analytics and quality assurance tools.

Another good option is helpix, which uses AI to answer customers' questions through a variety of communication channels, including social media, email, live chat, Telegram and WhatsApp. It can be integrated with knowledge bases and uses advanced NLU to craft human-sounding responses. Helpix is designed to automate customer service, cut response times and improve customer satisfaction.

CommBox also offers an omnichannel customer communications platform. It spans multiple digital contact points like social media, WhatsApp, chat, SMS, email and voice. CommBox offers a unified inbox, sophisticated AI and automation tools, and a big push to lower CX costs and improve the customer experience. It's for use in a variety of industries, and big brands have had success with it.

If you want a platform that offers a unified experience across social media and other channels, you should check out Sprinklr. It offers a family of AI-infused products, including Sprinklr Service for customer service, Sprinklr Social for customer engagement, and Sprinklr Insights for real-time consumer insights. Sprinklr is designed to increase productivity and customer satisfaction by consolidating CX work and using AI to get more out of it.