Question: Can you recommend a live chat tool that supports multiple communication channels and helps convert customers into buyers?

Velaro is a live chat and customer engagement suite with tools to manage customer interactions, automate processes and convert leads. It includes live chat software, AI chatbots, messaging, voice solutions and a knowledge base. Velaro offers customizable AI chatbots, workflows to orchestrate interactions and a centralized company information repository to automate Q&A layers. It offers a free trial so you can try it out without a long-term commitment.

Another powerful option is SnapEngage, an all-in-one live chat software for sales and support teams. It offers automation, an omnichannel experience and sophisticated bot technology to capture leads, convert them into conversions and improve customer satisfaction. SnapEngage integrates with a variety of CRM systems and help desks so data can be shared and customer service operations run more efficiently.

Comm100 is an omnichannel communication platform that centralizes customer engagement across multiple channels, including live chat, bots, automation, email and more. It includes tools like enterprise-class live chat, custom and generative answer chatbots, ticketing and messaging management. Comm100 balances human and bot interactions, ensuring scalability and efficiency while maintaining a personalized customer experience.

For a more multi-channel approach, Omnichat combines WhatsApp, Facebook, Instagram, WeChat, LINE and website live chat for customer service, marketing and sales. It offers marketing automation, sales conversion and personalized messaging through social CDP. Omnichat is designed to increase sales and online presence, with several pricing plans to accommodate different business needs and a 14-day free trial.