JivoSite

JivoSite is a live chat tool to help you communicate with customers and turn them into buyers. It's easy to set up and comes with 5 free agents, so it's good for small and medium-sized businesses.

Among JivoSite's features are:

• Omnichannel Support: Manage live chat, social media, messengers and phone calls in one interface so customers can contact you in whatever way they prefer.
• API Integration: Build the chat interface into your website or web app using prewritten programming code, and link to CRM or other software.
• Chatbots: Automate answers to common questions so live operators can concentrate on more complex customer issues.
• Message Consolidation: Consolidate customer inquiries from different sources into one interface for better management.
• Analytics and Statistics: Track live operators' work, response times and lead sources to optimize your sales funnel.
• Security and Access Control: House contacts in one place, store personal details securely and avoid data loss when employees leave or phones are lost.

More than 200,000 businesses use JivoSite, handling more than 14 million chats per month. The service can help you improve customer service, communication and sales conversion rates. Customers say they've seen a big increase in leads and conversions after using JivoSite's chatbot integration.

JivoSite offers a free plan with up to 5 agents, but larger businesses can contact the company for a custom pricing arrangement. Check the JivoSite site for details on how to integrate the live chat service into your business.

Published on July 11, 2024