Question: Do you know of a chatbot platform that automates common customer inquiries and helps live operators focus on complex issues?

If you're looking for a chatbot platform that automates routine customer questions and lets live agents handle more complicated issues, Ada is worth a look. It's an AI-powered customer service automation platform that replaces traditional scripted chatbots with AI-powered customer service, letting companies onboard, measure and coach a high-performing AI Agent to automatically handle more than 70% of customer service requests. Ada can integrate with existing knowledge bases and data from other business systems to deliver personalized responses, supporting multiple languages and multiple interaction channels.

Another good option is LivePerson. The conversational AI platform lets companies move to digital-first customer interactions and improve engagement and results. Among its features are routing voice calls to digital channels, automating routine customer intents, boosting agent productivity and delivering personalized customer experiences. LivePerson also offers tools to analyze omnichannel conversation data and understand customer needs and preferences, making it a good option for improving customer service efficiency.

Aivo offers a full conversational AI platform to automate and optimize customer interactions across multiple touchpoints. It includes a no-code tool for WhatsApp campaigns and a live agent tool for more complex issues, designed to reduce call center volume and increase efficiency. Aivo is particularly suited for fintech, retail, ecommerce and telecom customers, helping to improve customer satisfaction and save time.

For those looking for an omnichannel communication platform, Comm100 centralizes customer interactions across live chat, bots, automation, email and more. It includes tools to automate more than 80% of requests with custom and generative answers chatbots, ticketing and queue management. Comm100 is designed with security and privacy in mind, making it a good option for industries like higher education, banking, healthcare, insurance and government.