ChatBeacon

ChatBeacon is a live chat digital service designed to help businesses improve customer support and engagement. The service connects customers with agents in real time when they're visiting a website or using a mobile app. The service has a number of features to help businesses offer intelligent and proactive customer support.

ChatBeacon features include:

• Live AI Chatbot: Multilingual customer support available 24/7, with automated system integration, real-time analytics and customization options.
• Live Video Chat: High-quality video and secure audio for a more personal connection.
• Intuitive Agent App: Real-time chat, feedback and direct messaging tools to help agents communicate with each other.
• Inviting Chat Windows: A clean interface for visitors, combining live chat, chatbot help, email engagement and video chat.
• Robust Management Portal: Centralized management for multiple agents and websites, customizable knowledge bases and business rules.
• Zapier Integration: Connections to more than 1,000 other apps for automation and data synchronization.
• Live Visitor Monitoring: Geo-location based support to personalize experiences.
• Interactive Screen Share: Live co-browsing and screen recording to help resolve issues faster.
• Sms Chat: Friendly interactions by text message.
• Analytics: Performance monitoring through Viewport 360º, including response rate, resolution time and customer satisfaction metrics.

ChatBeacon pricing tiers include:

• ActionPack: $33 per agent per year, best for startups and smaller teams.
• Vision +: $64 per agent per year, best for midsize businesses.
• Vision Enterprise: $109 per agent per year, best for large enterprises.

Optional features and add-ons include AI chatbots, CoVision cobrowse and screen share, Microsoft Entra ID integration and SMS messaging, each with its own price.

ChatBeacon can be deployed in the cloud or on premises, a flexibility that should appeal to a broad range of businesses. The service's multilingual support, real-time analytics and customization options are designed to provide a more complete customer service experience.

Published on July 8, 2024