Question: How can I improve customer satisfaction and reduce operational costs in my insurance/healthcare/banking business?

To increase customer satisfaction and lower operational costs in your insurance, healthcare or banking business, take a look at Ushur. This intelligent automation platform is designed for high-touch industries, providing a single system for managing interactions across multiple touchpoints. Ushur offers features like Experience OS, Conversational Apps and Intelligent Document Automation that can handle complex processes and personalized conversations. The result is higher customer satisfaction and lower costs, and you can try it with a 30-day free trial to see for yourself.

Another top contender is Verint, whose customer experience (CX) automation platform uses AI to improve engagement and business outcomes. Verint's platform includes AI-infused processes, an Engagement Data Hub, Forecasting and Scheduling, and Channel Automation, among other tools. These tools can analyze interaction data, forecast demand and ensure high-quality interactions, making it a good option for contact centers that want to automate and improve customer experience while cutting costs.

For healthcare organizations, Hyro offers a conversational AI-powered system to automate patient interactions, freeing up staff to focus on higher-value work and improving customer satisfaction. Hyro can handle up to 85% of patient inquiries, including FAQs, scheduling and IT help desk, which means it's a good option for optimizing call center operations and cutting costs. Integration with tools like Epic EMR and Salesforce ensures compliance and smooth interaction management.

Last, Haptik offers a flexible Conversational CRM that uses Generative AI to manage customer lifecycles across a range of industries. Its suite of tools, including Gen AI Web Q&A and Smart Agent Chat, lets businesses generate leads, improve customer satisfaction and improve operational efficiency. Haptik's multi-channel support and performance monitoring features make it a good option for improving customer engagement and reducing operational costs.