Question: Do you know of a platform that offers end-to-end customer service, including implementation and expert support?

For a full platform that includes end-to-end customer service, including implementation and expert support, Genesys Cloud CX is a good option. The AI-infused contact center platform lets companies create great customer and employee experiences across many touchpoints. It includes omnichannel engagement, contact center optimization, workforce engagement management and an open CX platform with cloud architecture. Genesys Cloud CX uses AI and automation to increase response rates, first-call resolution and agent productivity, and it's widely used by more than 8,000 companies.

Another powerful option is Zendesk, an all-in-one customer service software that's designed to personalize interactions across text, mobile, phone, email, live chat and social media. With AI Agents to handle customer requests, AI-powered Workforce Management and AI-based Quality Assurance, Zendesk helps both customers and employees with sophisticated tools. The service is scalable and customizable, offering a high return on investment and payback period.

Helpshift is an integrated customer service platform that combines self-service, conversational support and ticketing for a unified customer experience. It also offers AI-powered tools like Self-Help AI, Language AI and Agent AI Copilot to help with customer support. With features like a Help Center, Instant Recommendations and AI-powered analytics, Helpshift seeks to reduce support costs and increase agent productivity.

For those who want to boost customer engagement and automate operations, Verint offers a flexible and modular CX automation platform. It includes tools like Da Vinci AI, Engagement Data Hub, Quality and Compliance and Coaching Bots to steer employee results. Verint's platform is designed to reduce costs and improve the customer experience, with an emphasis on flexible integration with existing tools.