Question: Is there a digital experience platform that offers AI-powered tools to create engaging and personalized interactions with customers?

If you're looking for a digital experience platform with AI-powered tools to personalize and engage customers, Haptik is a strong contender. Haptik is a Conversational CRM that uses Generative AI to power customer lifecycle management across industries. It offers a range of tools, including Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized buying advice, and Smart Agent Chat for streamlined conversations. Haptik also offers Intelligent Analytics, Conversation Studio for low-code interface creation, and Multi-Channel Support across multiple channels. This can help businesses deliver a more satisfying customer experience and run more efficiently.

Another strong contender is Verloop.io, which automates customer support with a range of features to personalize and contextualize interactions. Verloop.io offers automated chat and voice support, agent empowerment tools, live chat and a bot builder. Its NLP-powered FAQ and multilingual support means businesses can handle a broad range of questions. The platform is geared for e-commerce, banking and travel industries, among others, and has shown improvements in response time and customer satisfaction.

boost.ai is another powerful option, an enterprise-focused conversational AI solution. It uses AI chat and voice bots to deliver personalized interactions, even at high traffic levels without a big cost increase. With features like a user-friendly conversation builder, omnichannel consistency and a hybrid approach that combines human and virtual agents, boost.ai aims to boost self-service rates and automate customer service while maintaining high-quality interactions.

For ecommerce companies, DigitalGenius offers a dedicated AI-powered customer service automation platform. It offers personalized answers to customers' pre- and post-purchase questions through conversational and visual AI, and deep integrations with a range of platforms to quickly answer customers' questions. DigitalGenius can automate service tasks and improve the customer experience, resulting in faster resolution times and higher customer satisfaction.