Question: How can I find a customer experience management platform that integrates with multiple channels and provides predictive analytics?

Verint has a broad set of features with its Customer Experience Automation platform. With AI technology, Verint seeks to improve customer engagement and offers a modular design that lets you add new features as needed. The platform includes Channel Automation for multichannel interactions, Engagement Data Hub for cross-channel data integration, and predictive Forecasting and Scheduling for managing demand and employee scheduling. It also offers a lot of analytics and insights to help you optimize CX while cutting costs.

Another broad platform is InMoment. InMoment combines customer experience data from different sources to give you a better view of the customer journey. It includes AI-powered surveys, reputation management and deeper analytics to understand customer intent. The platform can help you unify omni-channel experiences and gain deeper insights to better address customer experience issues.

Insider is another option. It's a Customer Data Platform (CDP), which means it gathers customer data and uses AI to predict behavior. Insider offers 360° customer profiles, predictive analytics and personalization across web, email and conversational CX. The platform spans a broad range of industries and touchpoints, offering highly personalized customer experiences.