Question: I need a platform that offers a 360-degree customer view and allows me to connect with them on their preferred channel.

If you're looking for a platform that provides a 360-degree view of the customer and allows you to engage with them on their channel of choice, Kustomer is a great option. It offers a unified CRM that includes omnichannel messaging, AI-powered automations and a single customer view. It also includes proactive support and business process automation, making it a good fit for businesses of any size looking to improve customer service while decreasing operational costs.

Another strong contender is Lucidya, a customer experience management platform that uses AI and NLU to personalize interactions across multiple digital channels. It offers a 360-degree view of the customer through the integration of interactions from social media to emails and more, and is well-suited for industries like telecom and financial services. Lucidya's product suite includes tools for customer service, social listening and personalized customer experiences.

If you're looking for a unified platform that spans front-office teams and tools, take a look at Sprinklr. This AI-powered customer experience management platform combines Sprinklr Service for customer service, Sprinklr Social for engagement and Sprinklr Insights for real-time consumer insights. It's designed to increase productivity and customer satisfaction, making it a good fit for marketing, customer service and social media teams.